Terms and Conditions

Terms and Conditions

Please read our simple Terms & Conditions

Payment

Because all our products are made to order, we require full payment before orders can be processed. Payment will be accepted by Visa and MasterCard credit and debit cards, PayPal or online transfer direct to our bank account. (See order page for bank details). Online orders can be made for some products, and payment will be made via Sage Pay or PayPal. Easy Glass Splashbacks will never retain any card details. All UK payments will be accepted in GB Pounds. All EU payments will be accepted in Euros.

Colours

Whilst we always try our hardest to match colours as closely as possible, it must be remembered that colours (particularly light ones) will be slightly influenced by the glass itself. To minimise this effect, we use the clearest low iron float glass available in the world. Furthermore, slight variations can occur between batches, as with all paint. If we mix a non standard colour for you, we will always send a sample for your written (emailed) approval. Standard colour samples are available free of charge.

Delivery

From the date of payment, we endeavour to deliver your order in 7 – 10 working days, sooner if possible. Deliveries will normally be made by TNT carriers who will usually require a signature. Whilst breakages are very rare, in the event of damage we will need to be informed within 48 hours of receipt, in which case we will replace at no cost to the customer. Adhesive is supplied and normally delivered in a separate bag. Delivery cost in mainland UK is included in your price. Delivery outside mainland UK is by quotation. We cannot deliver to the US or Canada.

Refunds

Because your order has been made especially for you, we will make refunds only in the most exceptional circumstances. However, we will replace without question if the size falls outside our tolerances (+1mm or -1mm) or if the product has any manufacturing defect.

Distance Selling Regulations & Cancellations

If you want to be protected by the Distance Selling Regulations, and have the option to cancel your order, manufacture of your order will not start for seven days from the order date, and delivery will be 14 – 17 days from order. Please inform us if you require this option to cancel – otherwise we will assume that you are foregoing that right.

Guarantee

All products from Easy Glass Splashbacks are covered by a ten year manufacturing guarantee. This does not affect your statutory rights.

Privacy

Easy Glass Splashbacks are passionately opposed to the misuse of information, and no personal information will ever be supplied to third parties.